The Edgewater
  • Madison, WI, USA
  • $16-$19/hr based on experience
  • Hourly
  • Part Time

Full-Time Staff are Full-Benefit Eligible, including Medical, Dental & Vision - and Paid Time Off! Great onsite and local perks for ALL staff, including free shift meals.

Who We Are

The Edgewater is Madison's Place for unrivaled events. We host a wide variety of amazing parties, from grand weddings to small business and personal celebrations. Our waterfront property offers breathtaking shoreline views of beautiful Lake Mendota as well as our luxurious historic property. Event attendees can relax and enjoy their time with each other while our Event staff caters to their food and beverage needs with incredible professionalism. If they're looking for a great environment, incredible food and drinks and a welcoming staff, this is the place.

What We Accomplish Together

The Edgewater offers the highest quality of customer service delivered to our guests both in and out of our events. Our bartenders take pride in delivering exceptional service to their customers directly, as well as supporting each other and all members of The Edgewater team to execute flawless events.

What We Have

  • A steady flow of events. We hosted over 700 events in 2018!
  • Luxurious event spaces overlooking Downtown Madison, Lake Mendota and our Historic Property all part of a property completely renovated in the last 5 years.
  • Flexible scheduling including days, nights and weekends.
  • A team focus on support and success.
  • A comprehensive benefit package for full-time staff including Medical, Dental and Vision coverage as well as Paid Time Off, 401K contribution matching and voluntary life insurance.
  • Beautifully appointed facilities and top of the industry products and supplies to ensure our staff have everything they need to deliver exceptional experiences for our customers.
  • Discounts to our 3 onsite restaurants.
  • Discounts to our onsite Spa's services and retail as well as discounted stays at affiliated hotels.
  • Discounted onsite parking for full-time team members, discounted off-site parking for part-time team members, or a supplied Madison Metro bus pass.

What You Have

  • The ability to read and understand all details of Banquet Event Orders, including start time and beverage requirements.
  • The desire to greet all guests in a positive manner.
  • The willingness to quickly and efficiently handle all guest requests.
  • The drive to maintain our banquet event areas in a clean and neat manner. Monitor guest's need on a continual basis ensuring all requests will be promptly fulfilled.
  • To guide the guest through all phases of their experience in the banquet or event.
  • Sets up, monitors, refreshes and breaks down coffee breaks, receptions and buffet tables for specific group functions.
  • Effectively communicates with the kitchen, catering coordinators and banquet staff.
  • Assist other event personnel with maintenance (side work, opening, closing duties) as necessary.
  • Efficiently communicate any challenges, guest complaints or requests to the Event Captain.
  • Must adhere to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed.
  • Perform other related duties that may be assigned by Event Captain/supervisor/manager.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


    • Excellent interpersonal skills and a team player attitude
    • Willingness to learn new concepts and ideas
    • Ability to communicate effectively, both verbally and in writing
    • Ability to handle multiple tasks and priorities
    • Basic knowledge of fine dining and good knowledge of wines/beverages
    • Interact with all levels of customers and hotel management
    • Strong customer service skills and the ability to resolve customer issues or complaints

Working Conditions

This position operates in event spaces, and restaurant settings. This position requires evening/weekend work and some work outdoors. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, cuts, slipping, tripping, falls and burns. Frequent hand washing is required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. The position may require occasional lifting of products weighing up to 30 pounds.

The Edgewater
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