The Edgewater
  • Madison, WI, USA
  • $50,000
  • Salary
  • Full Time

Full-Time Staff are Full-Benefit Eligible, including Medical, Dental & Vision - and Paid Time Off! Great onsite and local perks for ALL staff, including free shift meals.

Who We Are

The Edgewater is Madison's Place for unrivaled events. We host a wide variety of amazing parties, from grand weddings to small business and personal celebrations. Our waterfront property offers breathtaking shoreline views of beautiful Lake Mendota as well as our luxurious historic property. Event attendees can relax and enjoy their time with each other while our Banquet staff caters to their food and beverage needs with incredible professionalism. If they're looking for a great environment, incredible food and drinks and a welcoming staff, this is the place!

What We Accomplish Together

The Edgewater offers the highest quality of customer service delivered to our guests both in and out of our banquet events. Our staff take pride in delivering exceptional service to their customers directly, as well as supporting each other and all members of The Edgewater team to execute flawless events.

The Assistant Banquet Manager's purpose is to ensure that events and/or activities are highly organized and well executed, resulting in the complete satisfaction of Edgewater guests attending the event. This position supervises event room set-ups, service, execution and maintenance of all banquet functions and banquet equipment. This role is a highly detailed role within the hotel to complete event requirement and create an appealing experience for guests.

What We Have

  • A steady flow of events. We hosted over 700 events in 2019!
  • Luxurious event spaces overlooking Downtown Madison, Lake Mendota and our Historic Property all part of a property completely renovated in the last 5 years.
  • Flexible scheduling including days, nights and weekends.
  • A team focus on support and success.
  • A comprehensive benefit package for full-time staff including Medical, Dental and Vision coverage as well as Paid Time Off, 401K contribution matching and voluntary life insurance.
  • Beautifully appointed facilities and top of the industry products and supplies to ensure our staff have everything they need to deliver exceptional experiences for our customers.
  • Discounts to our 3 onsite restaurants.
  • Discounts to our onsite Spa's services and retail as well as discounted stays at affiliated hotels.
  • Discounted onsite parking for full-time team members, discounted off-site parking for part-time team members, or a supplied Madison Metro bus pass.

What You Have

The ideal Assistant Banquet Manager candidate will be capable of completing the following responsibilities:

  • Interview, hire & train, and resolve service issues with staff in conjunction with the Banquet Manager.
  • Supervise the set-up of function rooms to include placement of linens, silver, china, and glassware. Visually inspect event space and equipment prior to functions for cleanliness, proper inventory, and set up. Supervise clean-up of function room and proper breakdown and storage of equipment.
  • Enter billing information in order to generate a final guest check. Post all banquet checks at end of day.
  • Assist with processing payroll including calculating number of hours worked and gratuity distribution.
  • Check staff attendance according to schedules, adjust and reassign staffing, in order to provide quality service during functions.
  • Maximize guest satisfaction on every level.
  • Attend pre-function meetings with clients and guests when needed to ensure comprehensive understanding of expectations.
  • Conduct pre-function meetings with service staff.
  • Ensure Edgewater service protocol is followed by staff.
  • Guide timing of guest experience.
  • Resolve any guest complaints.
  • Supervise and manage staff including scheduling & training.
  • Ensuring constant communication is maintained with the Catering, Sales, Kitchen and Banquet department team members.
  • Complete weekly food and beverage (liquor) ordering.
  • Conduct month-end inventory and post in a timely fashion.
  • Assign duties to banquet staff and supporting of Banquet Captains assigned to particular event or functions.
  • Act as Manager on Duty at other F&B Outlets when demands in the Banquet Department are low.
  • Perform other related duties that may be assigned by Management.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Additional Qualifications

  • Minimum two (2) years' experience working as a Banquet Captain/Supervisor, preferably in a high-volume banquet or hotel environment.
  • Excellent communication skills, both verbal and written.
  • Strong attention to detail and the ability to handle multiple tasks at once.
  • Experience developing and training employees.
  • Ability to communicate effectively with guests, co-workers and management.
  • Strong customer service skills and the ability to resolve customer issues or complaints.
  • Must be able to work a flexible schedule including nights, weekends and public holidays.
  • Must be able to perform multiple tasks and prioritize efficiently.
  • Demonstrate an understanding of food, food ingredients, food prep methods, proper food storage, sanitation requirements and basic bar terminology.
  • Ability to be able to operate the following: coffee machine, hot box, soda dispensers, beer taps and related equipment.
  • Combined 2+ year's previous hotel and/or food and beverage service (Preferred)

Working Conditions

In order to meet the demands of our banquet event scheduling - Ideal candidates for this position will have open availability and be able to work AM and PM shifts throughout the week and on weekends.

This position operates in our event spaces, restaurant spaces and out outdoor plaza. This position requires evening/weekend work and some work outdoors. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, cuts, slipping, tripping, pinching, falls and burns.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job hand-eye coordination is necessary to operate some tools, and various pieces of furniture and banquet equipment. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, feel or operate objects, tools or controls; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl; talk or hear; and smell. The employee must be capable of lifting and/or moving objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. There is substantial repetitive motion of the wrists, hands and fingers.

The Edgewater
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