The Edgewater
  • Madison, WI, USA
  • Hourly
  • Full Time

IRD Server (In Room Dining) Job Responsibilities:

As a Room Service Waiter you are responsible for preparing orders, set trays and delivering items to guest rooms in an attentive and efficient manner, and ensuring to provide excellent quality service as per the Hotel Standard operating procedure.

Additionally, responsible for maintaining cleanliness at work and guest areas by clearing, collecting and returning food and beverage items to proper area. Also serve food courses and beverages to guests..

IRD Server (In Room Dining) Job Duties: Set tables, trays according to type of food ordered and the hotels service                                                                     standards.

Performs opening and closing procedures established for the department.

Accurately records, pre-checks and picks-up all food and beverage orders.

Check in with guests to ensure satisfaction with each food course and/or beverages.

Responsible for cleaning and removing the trolleys/trays from guest rooms and corridor.

Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service.

Present physical and accurate check to guest and complete the payment process.

To be able to immediately monitor guest comments and pass on to your Superior, and be pro- active in solving problems whenever possible.

To have a full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service etc.

To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and also up sell alternatives.

Complete closing duties, including restocking items, turning off lights, etc.

Maintain cleanliness of work areas, chinaware, glassware, etc., throughout the day.

Report cleanliness and maintenance issues to the immediate supervisor.

Assist in carrying out scheduled inventories of products and operating equipment.

Ensure that the place of work and surrounding area is kept clean and organized at all times.

Ensure communication between Kitchen, Order taker and service team members.

Monitor operating supplies, equipment and reduce spoilage and wastage successfully.

Being knowledgeable to operate the hotels point of sales (POS) system, other order taking systems or hand held devices, inventory software etc.

Keeping supply area and reach in coolers clean and organized.

Maintaining and cleaning the coffee and soda station.

To ensure a very good relationship between the Operations floor, the Kitchen & Front of the House. 

Perform any other assigned reasonable duties and responsibilities as assigned or as requested by Supervisors.

Other duties as assigned.

IRD Server (In Room Dining) Skills and Qualifications:

Listening, Presentation Skills, Verbal Communication, Customer Focus, Customer Service, Teamwork, People Skills, Action Oriented, Productivity, Energy Level, Client Relationships

Why Work at The Edgewater?

The Edgewater's mission is to define the authentic hospitality experience in Madison by building on our unique history, becoming a cultural center for the community, and differentiating ourselves by the quality of service delivered to our guests.

About Us

Beyond the competitive benefits and compensation, The Edgewater offers a proud revival of a historic hotel, committed to the trust and confidence we earn from our employees, customers, and partners. We invite you to learn more about our culture and company at www.theedgewater.com.

The Edgewater is an equal opportunity/affirmative action employer.

The Edgewater
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