The Edgewater
  • Madison, WI, USA
  • Full Time

Opportunity

Do you have a passion for service? Does the thought of leading, and managing staff, ensuring that they are providing an outrageous, and gracious experience for our guests', while upholding The Edgewater AAA diamond standards appeal to you? Then the position of Supervisor at The Statehouse is for you!

As the Supervisor, you will be responsible for:

  • Supervising and coaching all service coordinators and staff while maintaining consistent quality of food product and delivery.
  • Establishing quality standards for all job functions as well as executing the training certification process and procedures for every staff member.
  • Scheduling all staff as required by service standards and volume expectations while maintaining headcount requirements.
  • Ensuring appropriate inventories and controls are maintained in all areas.
  • Maintaining complete working knowledge of all computer systems required.
  • Interviewing and hiring off all new associates.
  • Ordering and distribution of employee uniforms while making sure the employee uniform policy is followed.
  • Certifying all staff are, greeting guests promptly and proactively, displaying "spotlight" behaviors, anticipating guests' needs, following proper food and liquor handling procedures and accommodating guest's special requests and concerns
  • Other duties as assigned.

 

Skills/Requirements

  • Minimum of two-year degree preferred.
  • One to two years relevant experience required
  • Relevant coursework in Responsible Beverage, Sanitation, Supervision, and Teamwork
  • Food Manager Certification preferred or completion of this certificate within six months of employment

 

Why Work at The Edgewater?

The Edgewater's mission is to define the authentic hospitality experience in Madison by building on our unique history, becoming a cultural center for the community, and differentiating ourselves by the quality of service delivered to our guests.

About Us

Beyond the competitive benefits and compensation, The Edgewater offers a proud revival of a historic hotel, committed to the trust and confidence we earn from our employees, customers, and partners. We invite you to learn more about our culture and company at www.theedgewater.com.

The Edgewater is an equal opportunity/affirmative action employer.

Job Type: Full-time

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