The Edgewater
  • Madison, WI, USA
  • Hourly
  • Full Time


Are you someone who enjoys ensuring guests receive five diamond customer service with each reservation they make? Do you take pleasure in recommending restaurants and events for those spending time on the property? Join the team at The Edgewater Hotel as a Reservationist where your hard work ethic and excellent customer service skills are appreciated and recognized and where you get to see the results of our work in our guests' everyday lives.

As the Reservation Agent, you will be responsible for providing quality service to our guests with efficient handling of both transient and group travel accommodations. You will also employ your hospitality acumen, knowledge, and experience to effectively schedule advanced spa times and dining scheduling for all leisure hotel guests. You will apply your strategic and organizational skills to effectively manage all guest and administrative requests in an efficient and professional manner.


  • A high school diploma
  • Experience in reservations is preferable
  • Excellent oral and written communication and computer skills
  • The ability to sit the majority of each shift


Additional skills sought include high attention to detail, positive personal interactions skills, and the ability to work on and complete multiple tasks in a timely fashion.

This is a casual position which will range between 25 and 35 hours per week. Qualified candidates should have availability to work other hours as needed including nights, weekends, and holidays.

Why Work at The Edgewater?

The Edgewater's mission is to define the authentic hospitality experience in Madison by building on our unique history, becoming a cultural center for the community, and differentiating ourselves by the quality of service delivered to our guests.

About Us

Beyond the competitive benefits and compensation, The Edgewater offers a proud revival of a historic hotel, committed to the trust and confidence we earn from our employees, customers, and partners. We invite you to learn more about our culture and company at

The Edgewater is an equal opportunity/affirmative action employer.

The Edgewater
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